Database Tools
Our datAvail Managed Database Service utilizes advanced monitoring, notification, and automation software and infrastructure, RDBMS-specific modules, automated ticketing and more than 75 of our own custom automated operating procedures. This comprehensive toolset gives datAvail the ability to identify current or potential database problems so corrective action may be quickly taken. It can also automate self-healing actions and many routine DBA tasks to expedite corrective actions and reduce human errors.
datAvail provides access to comprehensive analytical and technical database reports via a web interface. These reports will enhance decision making, planning, and problem resolution of the database environments under management. We provide detailed documentation on the database environments and standard operating procedures to ensure best practices are followed and to facilitate compliance reporting for Sarbanes-Oxley and HIPAA.
datAvail Managed Database service includes the powerful Data Palette platform from Stratavia
- Automates routine IT lifecycle tasks and procedures
- Automates incident resolution for recurring alerts and performance challenges
- Predicts system resource behavior, avoiding potentially costly downtime or reduced service levels
Data Palette Components:
- Nerve Center
- Mobile Nerve Center
- Expert Engine
- Web Services Component
- Repository
- Agent
datAvail Process
Our service model is based on the principles of execution, prevention and planning. Our powerful database monitoring, management and automation tools detect potential problems before your databases are affected. These tools immediately alert our service support team to execute corrective action to keep your databases running smoothly. Our database services team analyzes incident data and develops automated responses to prevent future problems without manual intervention. Our Primary DBAs then work directly with our customers to recommend and implement strategic level irreversible corrective action (ICA) to prevent future incidents.
Our problem tracking system ensures complete control, accountability and closure for every action including:
- System generated tickets
- Client generated tickets
- Service requests
Our integrated tool set makes sure your datAvail Primary and Secondary DBAs have visibility to database issues so they can be resolved permanently.
Event status and performance reports are posted on our customer portal and reviewed on a regular basis to ensure that you always know what's happening.
datAvail follows a scalable process for managing database environments based on the Information Technology Infrastructure Library (ITIL) framework. Our processes ensure that our people and tools work in unison to provide the highest levels of support and responsiveness. Effective use of the ITIL framework enables continuous service improvement and scalable operations.