Services
24x7x365 Database Support
Mission critical database systems need 24x7x365 support and for most companies this is expensive and not easy to achieve. Many IT organizations are forced to scrape by with inadequate resources and stretch employees to the limit by reducing vacation or the training needed to provide better support for the systems. Keeping employees constantly on call drives up costs and can lead to burnout and high employee turnover. datAvail solves these issues by providing a flexible managed database service that goes beyond traditional outsourcing, staff augmentation and remote DBA support. Our service model not only provides you a "tap on the shoulder" DBA that knows your environment inside out, but redundant 24x7x365 DBA resources and a collaborative team of DBA experts that become a part of your team.
- Installation, Upgrades, Patches
- Troubleshooting & Repairing
- Daily tasks including clone and refresh
- Monitoring, Preventative maintenance
Proactive Database Administration
Protect your customer experience and reduce downtime with preventative tuning and proactive administration. Complex data environments are constantly growing and need preventative maintenance to keep systems up and response time fast.
- End User, Internal IT, App Support
- Disaster Recovery Planning, High Availability
- SDLC Support
- Proactive Tuning, Scaling, Maintenance
Database Architecture and Design
datAvail has a team of experts that become an extension of your own team. While each individual in your organization can't be expected to master every database component and advanced feature, our collaborative approach allows us to create experts who know all aspects of a particular implementation, upgrade, or customization. We can help accelerate your key development projects by keeping database administration out of the critical path. We supply you the right resources and keep your costs and frustrations to a minimum.
- Design
- Architecture
- Database / Data Analysis
- Data Modeling
Oracle E-Business Suite Support
IDC says "Oracle's EBS 12 is a significant step forward in the integrated suite approach to enterprise applications." datAvail helps you get the most utility out of your Oracle E-Business Suite, with a full set of application and database support capabilities:
- Backup, recovery and cloning
- Data archival and purging
- Printer configuration
- Monitoring, performance tuning, customizations and extensions
- Applications, database maintenance and security
- Discoverer administration
- Troubleshooting, problem resolution and irreversible corrective action for Oracle Applications including forms, reports, workflow, Apache, Jserv and concurrent managers
- End to end application, database patch and upgrade management
- Code release and migration
- Version control based on client processes
- Support of interfaces to external systems
- Multi-organization support
- Custom alert notifications for critical processes
- Period end support
- SOX compliance based on client processes and procedures