Food & Beverage Chain Amps Up on Data Governance

To become a data-driven organization that makes intelligent business decisions and beats the competition, it’s not enough to simply find the right technologies. Organizations that hope to use their data wisely need a well-defined plan of action for how to use these technologies as the company evolves in a changing business landscape.

A major food and beverage chain with more than 4,000 employees worked with Datavail to develop and implement a strategic roadmap for its data management processes and technologies. Founded in the first half of the 20th century, the client now operates more than 1,000 locations in dozens of countries.

After they were recently acquired by a private equity firm, the client began a new round of business transformation: opening restaurants in new locations as well as buying back its domestic and international franchise operations.

The rapid and sudden pace of change meant that the client was having trouble integrating all of its data sources. For example, point of sale (POS) systems and other operational systems needed to be included in the client’s regular financial reports. This created challenges for the new reporting requirements from the private equity board, as well as general issues surrounding enterprise data quality, consistency, and availability.

Datavail’s team of experts executed our Analytics Roadmap Service solution to understand the fundamental problems with the client’s existing setup. Together with the client, we developed a holistic approach for modernizing the client’s architecture and data management processes.

These revisions included the data governance and policy change processes required to leverage a full-fledged master data management (MDM) solution. In addition, Datavail helped the client select the technology and frameworks necessary to support long-term scalability. The resulting plan of action contains multiple tracks for managers to implement iteratively, with clear success criteria.

Despite the complexity of the work, our analytics team was able to finish the project within only 60 business days from concept to completion. Thanks to their collaboration with Datavail, the client is able to get the data and analytics they need to outperform their business rivals and better serve their customers.