How Cloud Technology Elevated a Caribbean Resort

A leading Caribbean resort, known for its luxurious offerings and vibrant experiences, embarked on a journey to modernize its operations. Partnering with Datavail, they implemented Oracle Cloud Infrastructure (OCI) and a suite of Oracle applications to revolutionize their business processes. The resort’s decision to upgrade to a centralized, intelligent platform aimed to optimize administrative, technical, and service delivery tasks across its extensive facilities.

The transformation began with the resort’s flagship property, followed by other key locations. This strategic move included migrating their HR and finance systems to Oracle HCM Cloud, introducing Oracle ERP Cloud for advanced financial management, and implementing Oracle Enterprise Performance Management (EPM) Cloud for improved planning and budgeting.

“We chose Oracle technologies to integrate our operations comprehensively, from HR to finance and beyond. The capabilities of Oracle Cloud will enhance our staff’s efficiency and elevate the guest experience across our resort,” said the Chief Information Officer of the resort.

Why Change?

Even the most luxurious and well-established resorts face challenges as they grow. Despite its market leadership and 25 years of excellence, the resort recognized the limitations of its outdated systems. Here’s why change was necessary:

Challenges:

• Labor-Intensive Processes: Manual HR and finance tasks were time-consuming, reducing efficiency.
• Data Accessibility and Security: Limited real-time data access and inadequate security measures hindered decision-making and exposed sensitive information.
• Inefficient Hiring Processes: Cumbersome recruitment and onboarding processes delayed new hire integration.
• Payroll Accuracy: Manual payroll systems were prone to errors, affecting employee satisfaction.
• System Integration: Disparate HR, finance, and property management systems reduced overall efficiency.
• Hardware and Software Maintenance: On-premises systems required extensive physical infrastructure, including servers, cables, and backup generators, leading to high maintenance costs and operational complexity.
• Data Security and Backup: Managing data security and backups on-premises was risky and inefficient, with potential for data loss in case of disasters or system failures.

• Performance and Availability: Limited input/output operations per second (IOPS) and frequent downtime with on-premises servers affected overall system performance and availability.
• Application Deployment Delays: On-premises infrastructure often delayed new application deployments due to the need for additional hardware procurement and setup by IT staff.

How Did They Transform?

To address these challenges, the resort embarked on a ‘Move and Modernize’ strategy with Datavail. The key components of this transformation included:

• Migration to Oracle Cloud Infrastructure (OCI): Enhanced HR and finance system stability and efficiency.
• JD Edwards (JDE) Systems Migration to OCI: Simplified supply chain management and improved data integration.
• Introduction of Oracle HCM Cloud: Revolutionized HR operations by automating routine tasks and enhancing data accuracy. Integration with Time & Labor and Payroll streamlined operations and empowered the HR team to focus on strategic initiatives.
• Optimization with Oracle ERP Cloud: Migrated Time & Labor and Payroll systems, introduced advanced functionalities in finance management and supply chain logistics, and enhanced data flow and operational transparency.
• Rollout of Oracle Enterprise Performance Management (EPM) Cloud: Implemented advanced planning and budgeting tools, reconciliation, and narrative reporting capabilities, significantly improving financial projections and report accuracy.

Why Choose Datavail?

Datavail’s extensive expertise and proven track record in cloud transformations made them the ideal partner. With over 17 years of industry experience and more than 1200 consultants focused on cloud deployments, Datavail has completed over 1000 implementations. Their strategic partnerships with AWS, Microsoft, and Oracle provided the comprehensive solutions the resort needed.

Conclusion

This Caribbean resort’s journey to technological excellence showcases how embracing cloud technology can lead to enhanced operational efficiency, improved data security, and streamlined processes. By partnering with Datavail, the resort not only enhanced guest experiences but also solidified its market leadership, positioning itself for sustained success. Download the detailed case study, “  to learn more about the outcomes they enabled and challenges they overcame.

So, if you’re in the hospitality industry or any sector facing similar challenges, ask yourself: Are your systems holding you back? Is it time to modernize? The answers could lead to a transformational journey, just like this Caribbean resort. Connect with our hospitality architects today.