Help Desk

There is really no ‘One Size Fits All’ solution since needs change depending on stage of deployment – our software will cover the bases no matter the situation. We have often found that, with our clients, support is often owned by the business and supported by teams that don’t always fully understand systems they are supporting. This leads to disjointed processes that compromise the overall support process.
Support is also often a global challenge crossing time zones and languages with many disciplines required throughout the lifecycle of a ticket. Datavail’s APM platform solves these problems through software rather than lengthy person-hours.